A routine repair

Centigen staff will be undertaking repairs on Two Rivers properties in their new uniforms

Important information – Coronavirus

The safety of our customers, their families and our team is our number one priority.

On Monday 23 March the UK government changed its advice to STAY AT HOME. This means that for the safety of our customers and staff we are further limiting our services.

Until further notice we will only be attending emergency repairs and legally required compliance visits such as gas safety checks.

For the latest updates on the impact on our services click here.

If you need to tell us about a routine repair to your home, you can report it and book an appointment for our visit using the secure area ‘My account’. You can do this 24/7 and you can also amend or cancel it in the same way.

Alternatively, you can contact our Customer Service team.

(If the situation is an emergency, you should contact us on 0800 316 0897 immediately. This line is staffed 24/7.)

When reporting a repair, you will be asked for the following information:

  • Your name.
  • Your address.
  • The best telephone number to contact you on to confirm our expected arrival time.
  • As much detail about your repair problem as you can give. This will help us to prioritise your repair appropriately.

The information you provide will usually be entered onto our system the next working day and we will contact you if we need any further details or to arrange access to your home to assess or fix the problem.