Moving on

Moving home

One day you might want to move out of your Two Rivers home and, if you do, we wish you the very best.

But before you go, there are a few practical things we need to sort out.

  • You need to give four weeks’ notice – in writing – of your decision to leave. This four week period must end on a Sunday. (We will, of course, accept a shorter notice period in cases of bereavement. There is a leaflet Ending your tenancy due to bereavement that is available in the ‘Library’.) Please contact your Neighbourhood Housing Advisor for further information.
  • You need to provide us with:
    • a forwarding address and contact number.
    • the names of your gas, electricity and water suppliers.
  • We will inspect your home to see if you need to complete any work before you leave. We will tell you what needs to be done and, if the work is not done or completed to a satisfactory standard, we will recharge you for any work we need to do on your behalf.
  • We may want to show future tenants around before you leave. If so, we will always agree the day and time with you, and viewings will always be accompanied.
  • You must remove all belongings and rubbish from your home and garden before you leave. If the property is clean and clear of rubbish we will give you £50. Equally, we will charge you for any items you leave behind that we then need to remove.
  • You must return the keys to us before midday on the Monday following the end of your notice period. If not, we will continue to charge you rent until the keys are returned.

Mutual exchanges

A mutual exchange is when tenants agree to swap their homes. This could be between two Two Rivers tenants, or with the tenant of a different housing association or council. It is often quicker than waiting for a transfer, particularly if you are not a high priority on the transfer list. And it won’t cost you anything, as we pay the fee for you to join Homeswapper.

If you would like to apply for an exchange, you should consider:

  • You must have been a tenant for at least one year.
  • When you register, your application needs to be approved by us.
  • Once fully registered, you will be automatically matched with potential swaps. However, we recommend you check the Homeswapper site regularly to see if you can find a match.

If you’d like to go ahead and apply for an exchange, you need to register with Homeswapper.

Once you have found a swap, you need to contact your Neighbourhood Housing Advisor or Assistant and complete the Mutual Exchange application form. You must never swap homes without our permission. If you do, we will treat any other person in your home as an ‘illegal occupier’ and take legal action. You must not pay out or receive any money to exchange your home.

Please refer to the Tenants’ handbook, saved in the ‘Library’, for further information.