‘My account’

Coronavirus information

The safety of our customers, their families and our team is our number one priority.

On Monday 23 march the UK government changed its advice to STAY AT HOME. This means that for the safety of our customers and staff we are further limiting our services.

Until further notice we will only be attending emergency repairs and legally required compliance visits such as gas safety checks.

For the latest updates on the impact on our services click here.

Please help us keep other customers and our staff safe and do not use My Account to book a repair if you or a member of your family has been told to self-isolate or believes that they may have the Coronavirus.

Instead call our customer service team on 0800 316 0897, who will be able to advise you further.

My Account

This is where you – as a Two Rivers Housing resident – can access details about your tenancy and your home, at any time of the day or night.

It is a secure area so you will need to use a username and password to open it, but then no-one – other than Two Rivers staff – will be able to see it.

Go to ‘My account’ now.

Our ‘My account’ expert Otis has put together a show (below) to explain the benefits of logging on, including:

  • reporting a repair and booking an appointment.
  • checking your account and paying your rent.
  • seeing when we will review your home for improvements.
  • finding out the date of your next safety check.
  • updating your contact details.
  • seeing your main Two Rivers Housing contacts.

Use the arrows within the video or the dots underneath to play through the slides