We spend more than £100,000 every year on adapting our properties to meet the needs of our tenants, helping them to maintain their dignity and independence and stay in their own home for as long as possible.

Our trained staff give advice and then liaise with the health service and local council to deliver a comprehensive service, supporting you throughout the whole process, from start to finish.

What is an adaptation?

A home adaptation is any reasonable adjustment that will enhance an individual’s abilities and maintain their independence.

We divide these into two areas:

  • Major adaptations, eg level access showers, over-bath showers and stair lifts. These need a referral from an Occupational Therapist.
  • Minor adaptations, eg stair rails, galvanized rails, key safes, lever taps, half steps, grab rails and access modifications. These generally need a referral from an Occupational Therapist.

What’s the process?

If you find it difficult to carry out simple tasks around the home, please ask us what might be available to help you. Call us and explain your situation to our Customer Service team. Three things might then happen:

  • You may be given the advice you need in that one phone call.
  • They may ask our technical expert to call you back.
  • They may give you additional information or contact numbers of organisations that can help you.

Alternatively, if you are already being cared for by an Occupational Therapist, discuss your needs with them as they will be able to assess your requirements and make any necessary referrals..

Our Adaptations: understanding the process leaflet, which is in the ‘Library’, sets out this process in more detail, but please don’t hesitate to contact us if you need any further information.


"It has been life-changing for us. Kane keeps saying, "This house is cool." He is so much happier in himself here and the house has just allowed him to act his age."

Dean Ormond, a tenant whose home was adapted to support his son's disability