Rent and service charges

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The Government tells us how we must set our rent charges, and we follow a specific formula to work it out. This takes into account the value of the property, its size and the average income of people who live in the area.

Rent is charged weekly, and payments are spread equally over 52 weeks (although some of our established tenants may have chosen to continue paying under the old 48-week system.)

Your rent charge is reviewed annually and any adjustments made in April for the following year, but we let you know this at least one month before the increase or decrease is due. (See our ‘Rent setting and service charges policy‘.)

Most of our tenants pay an additional sum to cover ‘service charges’. This varies according to the type and level of services tenants receive, but may include grounds maintenance, maintaining communal parking areas and lounges, rubbish and graffiti removal.

You can see the detail of your own rent and service charges by logging on to your rent account or refer to your annual rent increase letter.

If you have any questions about your rent, please contact our Income Collection team by email or telephone. If you prefer, you can call in to see to them on alternate Mondays at Cinderford JobCentre and Coleford JobCentre (10am to midday), or make an appointment to meet them at the office.