Rent and service charges

Calendar with date highlighted

The Government tells us how we must set our rent charges, and we follow a specific formula to work it out. This takes into account the value of the property, its size and the average income of people who live in the area.

Rent is paid weekly, and payments are spread equally over 52 weeks (although some of our established tenants may have chosen to continue paying under the old 48-week system.) Your rent charge is reviewed annually and any adjustments made in April for the following year, but we let you know this at least one month before the increase or decrease is due. (See our ‘Rent setting and service charges policy‘.)

Most of our tenants pay an additional sum to cover ‘service charges’. This varies according to the type and level of services tenants receive, but may include grounds maintenance, maintaining communal parking areas and lounges, rubbish and graffiti removal.

You can see the detail of your own rent and service charges by logging on to your rent account or refer to your annual rent increase letter.

How to pay

We try to make it as easy as possible for you to pay your rent. The most convenient way is by Direct Debit as the money transfers to us directly from your bank account on a day of your choice. You only have to set this up once and then it happens automatically every time your rent is due, so you don’t have to remember to pay it. In addition, you can choose whether you would like to pay weekly, fortnightly or monthly.

Setting up a Direct Debit is easy. Simply call the Income Collection Team on 0800 316 0897 with your bank account details and tell us how often you would like the payment to be made. You keep control of your payments and can alter the arrangement at any time.

However, if Direct Debit doesn’t suit you, there are other options which include Allpay internet, phone or card payments or you can pay by cash, cheque, debit or credit card direct to our office by phone or in person.

Please note, we are no longer offering Standing Orders as a method of payment. If you pay via Standing Order, please contact us as soon as possible so that can discuss future arrangements.

If you are having any difficulties meeting your rent payments, please speak to us as soon as possible as we may be able to help. You can find our Tenants’ handbook and a Problems paying your rent leaflet in our ‘Library’, which offers some advice and guidance.