Looking after your home

It’s important for your home to be well-maintained so that you and your family remain safe, healthy, warm, dry and comfortable. It can also help to reduce your household running costs if your home is kept in a good state of repair.

The following pages tell you all you need to know about how we can work together to look after your home.

• Learn about the different ways to report a repair, along with information about improvements to our properties we have planned for the future.
• For those tenants who have gas in their homes, there is vital information about your annual service, plus lots of advice on other heating systems.
• Read about how to avoid and deal with some home emergencies. We hope you will never have to use it, but it’s good to know it’s there if you ever need it.
• There are lots of green spaces around our homes that can be shared and enjoyed by the whole community. As part of our estate maintenance service, our teams will work to keep these areas tidy each time they visit. There are some areas in our neighbourhoods that we don’t own and some grassed areas that receive a reduced cut. You can find out which areas we own and what type of service you should receive on our interactive map.
• We understand that you may want to make improvements to your home. In order for us to approve any works you need to provide us with the information requested on our home improvement request form.

We also have great advice for you on saving energy and reducing your gas and electricity bills. Take a look at our Tenant handbook and also a set of Home energy advice leaflets in the ‘Library‘ for information on heating, lighting, reading your meter, understanding your bills, working out how much energy your home appliances use and lots of other hints and tips.