Adaptations – understanding the process
ASB: Incident log – cover sheet
ASB: What action might be taken?
ASB: What happens if there’s a complaint about me?
Carbon monoxide safety – information and advice guide
Charities and support services
Combatting condensation and mould
Compliments and complaints
Defects: Understanding your new home
Electrical rewiring programme
Ending a tenancy due to bereavement
Getting involved with TRH
Health and safety handbook for tenants
Home energy advice – Economy 7
Home energy advice – Heating controls
Home energy advice – Lighting
Home energy advice – Money-saving tips
Home energy advice – Night storage heaters
Home energy advice – Pre-payment meters
Home energy advice – Reading your gas or electricity meter
Home energy advice – Understanding your electricity bill
Home energy advice – Understanding your gas bill
Home energy advice – What uses watt
Keeping Kids Safe – activity sheets
Keeping Kids Safe poster – bathtime
Keeping Kids Safe poster – bedtime
Keeping Kids Safe poster – car seats
Keeping Kids Safe poster – mealtime
Keeping Kids Safe poster – playtime
Keeping our operatives safe
Kitchen and bathroom programme
Leaseholders’ rights and responsibilities
Problems paying your rent
Right to buy and right to acquire
Service Charges – Tenants’ rights and obligations
Shared owners’ rights and responsibilities
Shared ownership – a guide
Termination of tenancy form
Toilet waste-disposal advice
Two Rivers Housing lettable standard
Universal Credit – Weather the storm flyer
Compensation Policy V2 (Sep 2023)
Compliments, comments and complaints policy
CORE Privacy Notice – existing tenants
CORE Privacy Notice – new tenants
Equality, Diversity and Inclusion Policy
Nuisance and anti-social behaviour policy
Recruitment Privacy Notice
Rent collection and arrears recovery policy
Rent setting and service charges policy
Safeguarding Vulnerable Children and Adults Policy
Annual accounts 2020-2021
Annual Report and Accounts 2021-2022
Annual report and Accounts 2022-2023
Complaint Code Self Assessment 2022
Compliments and complaints 2018/19
Health and safety performance report 2016-17
Health and safety performance report 2017-18
Health and safety performance report 2018-19
Organisation plan 2021-2024
Value for money metrics 2017-18
Value for money position statement 2018-19
Value for money position statement 2019-20
Value for money position statement 2020-21
Value for money self assessment 2016-17
Value for Money Statement 2021-2022
Value for Money Statement 2022-2023
Autumn 2016 (inc Annual review)
Autumn 2017 (inc Annual review)
Autumn 2018 (inc Annual review)
Autumn 2019 (inc Annual review)
Autumn 2023 (includes Annual Review)