Library

Many of the leaflets, reports and newsletters published by Two Rivers Housing are held on this page.

However, if you are looking for something specific and can’t see it here, please just let us know and we’ll do our best to find it for you.

Title
Download link
Adaptations – understanding the process
Administration charges
ASB: Incident log – cover sheet
ASB: What action might be taken?
ASB: What happens if there’s a complaint about me?
Asbestos in the home
Charities and support services
Combatting condensation and mould
Compliments and complaints
Defects: Understanding your new home
Electrical rewiring programme
Ending a tenancy due to bereavement
Getting involved with TRH
Health and safety handbook for tenants
Home energy advice – Economy 7
Home energy advice – Heating controls
Home energy advice – Lighting
Home energy advice – Money-saving tips
Home energy advice – Night storage heaters
Home energy advice – Pre-payment meters
Home energy advice – Reading your gas or electricity meter
Home energy advice – Understanding your electricity bill
Home energy advice – Understanding your gas bill
Home energy advice – What uses watt
Keeping Kids Safe – activity sheets
Keeping Kids Safe poster – bathtime
Keeping Kids Safe poster – bedtime
Keeping Kids Safe poster – car seats
Keeping Kids Safe poster – mealtime
Keeping Kids Safe poster – playtime
Kitchen, bathroom and electrical programme
Leaseholders’ rights and responsibilities
Right to buy and right to acquire
Service Charges – Tenants’ rights and obligations
Shared owners’ rights and responsibilities
Shared ownership – a guide
Tenants’ Handbook
Termination of tenancy form
Universal Credit – Weather the storm flyer
What to expect in your new home
Title
Download link
CORE Privacy Notice – existing tenants
CORE Privacy Notice – new tenants
Equality and Diversity Policy
Nuisance and anti-social behaviour policy
Rent setting and service charges policy
Repair and maintenance standards policy
Title
Download link
Annual accounts 2016-17
Annual accounts 2017-18
Corporate Plan summary 2018-2028
Health and safety performance report 2016-17
Health and safety performance report 2017-18
TRH homes (with table)
Value for money metrics 2017-18
Value for money self assessment 2016-17