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Home visits

Older man smiling sat on a dining chair at home. Two women stand next to him smiling and talking with him

There are a number of times when we will visit you, while you live in a Two Rivers home. These are standard visits we carry out for all tenants.

Each one should take no more than an hour, and they will give you an opportunity to ask any questions about your home and your tenancy.

We’ll normally try to book in appointments with you and confirm in writing either by letter or by email. We’ll offer a morning or afternoon time slot for a visit in case there are any delays or we can get to you earlier. Morning slots are 9am – 12 noon and afternoon slots are 12 noon – 4.30pm.

If the date or time suggested doesn’t work for you, please let us know by contacting the office on 0800 316 0897, or email customerservices@2rh.org.uk to arrange a better time.

  1. Welcome meeting
    We will do a follow up visit around eight weeks after you have moved into your new home, to see how you are settling in and to make sure everything is as it should be. We may also need to check information held about the household and we will introduce you to our online customer portal “˜My account’.
  2. Starter Tenancy review
    This will be arranged as you approach the end of your first year with us. We will carry out an inspection of your home, review your contact details and discuss any issues or concerns you may have. If you have satisfied the terms of your Starter Tenancy agreement, you will automatically transfer to an Assured Tenancy on the due date.
  3. Courtesy visits
    Our Neighbourhood Managers might get in touch to arrange a home visit to get to know you better. They’ll want you to get to know them and find out how they can support you, check that everything is okay in your home or if there’s anything we can do to better, and answer any questions you have about your home or our services. They’ll also check that the information we hold about you is up to date and ask if there’s anything we should be aware of when we visit or contact you in future. You don’t have to share anything you’re not comfortable with, and you can ask us to skip any question.
  4. Block inspections
    If you live in a flat, with a communal area, we will carry out visits every four weeks to check that the area is clear and free from obstructions and rubbish.