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2nd October 2025
We’re committed to learning from complaints and using what our tenants tell us to improve our services and how we do things. As part of the Housing Ombudsman Complaint Handling Code, we must produce an Annual Complaints report. The report provides an overview of our complaints performance for the year and is published on our […]
19th September 2025
Over the next few weeks, we’ll be updating our tenant portal My Account. Unfortunately, we need to close it down while we do the work, which means that you will not be able to access your account online. We expect the work to finish in November and will let you know as soon as the […]
29th August 2025
Our tenants told us that they wanted us to make improvements to how we manage repairs in their homes. So, earlier this year, we bought our repairs team back in house and closed our facilities management company Centigen FM. Since then, we’ve been looking at how we can reduce the back log of repairs, improve […]
22nd August 2025
The relaunched GHCP shows the power of working #Twogether for our communities The Gloucestershire Homes and Communities Partnership (GHCP) has released figures that show the impact its members have had across Gloucestershire in the last financial year. Made up of seven housing associations that manage more than 35,000 homes in Gloucestershire, the GHCP has invested […]
20th August 2025
This year so far, we’ve completed work on more than 100 homes to make them warmer and more affordable to run for our tenants. This is a brilliant start to our goal of upgrading 750 of our tenants’ homes to improve their energy ratings over the next three years. We’ve made some changes to our […]
19th August 2025
Meet Adam, our new Assistant Director of Data and Technology who recently joined the Two Rivers Housing team. Adam will lead our data and technology team as we look to improve the way we use technology to help our teams deliver a great customer experience for our tenants. He joins us from Herefordshire based housing […]
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