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15th September 2026
We’ve published our Annual Complaints Report, which explains what we’ve learned from complaints and the changes we’re making as a result. During 2025/26, we received 168 Stage 1 complaints and 46 Stage 2 complaints. This was an increase on the previous year. The feedback we received showed that the biggest issues for tenants were communication, […]
14th September 2026
If you can smell gas or suspect a leak: 1. Put out flames and avoid smokingExtinguish any candles, cigarettes or open flames immediately. Turn off the gas to extinguish any naked flames from a gas appliance. Never smoke or use naked flames around a suspected gas leak. 2. Call the National Gas Emergency number immediatelyFrom […]
11th September 2026
Over the next couple of weeks, our colleagues will be calling some of our tenants to ask a few simple questions about what you need from us in the future. The calls are genuine, will take around five minutes, and are part of our work to develop a new corporate plan that will help shape […]
10th September 2026
We’ve partnered with local sustainability charity Severn Wye Energy Agency to make more than 200 of our tenants’ homes more energy efficient this year. Planned upgrades, including the installation of solar panels, heat pumps and improvements to insulation, will make tenant’s home warmer in winter and help tackle fuel poverty. We have agreed a four-year […]
7th September 2026
We’ll soon be heading into autumn and winter and if you have a fireplace, you might be looking forward to cosy evenings in front of the fire. Before you start using your fireplace again, it’s really important to make sure your chimney and fireplace is clean and safe for use. Gloucestershire Fire and Rescue Service […]
11th August 2026
We’re making changes to how we look after tenants’ homes, based on what tenants have told us matters most. Over the last year, we’ve worked with tenants to review our approach and understand how we can make planned maintenance clearer, fairer and more focused on each home. The review looked at how we decide when […]
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© Two Rivers Housing 2026
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