Contact us
Tenant satisfaction surveys
You may receive a phone call from market research company Acuity, asking you to take part in our tenant satisfaction survey. These calls are legitimate, and your feedback will help us improve our services. Remember, they will not ask for financial information or for you to make a payment. If you are unsure if the call is genuine, please get in touch with us on 0800 316 0897.
Find out more about Tenant Satisfaction Measures.
When will we get back to you?
We know it can be frustrating waiting for a response to your query, which is why we aim to respond to all enquiries within the following timescales:
- Returning phone calls: within 24 hours or the next working day
- Emails: We will acknowledge the receipt of your email within three working days and respond to your query within five working days.
- Post: We will respond to enquiries by post within 10 working days
There will always be exceptions where this is not possible, but we will aim to work within these timescales for all enquiries.
Need to make a complaint?
If you would like to make a complaint, please use our complaints form, which can be found here: Complaints
You can contact us in the following ways:
Opening hours
Our office is open 8:30am – 5pm on Mondays, Tuesdays, Wednesdays, Fridays, and 10:30am – 5pm on Thursdays. (closed on public holidays)
Postal address
Two Rivers Housing Rivers Meet Cleeve Mill Lane, Newent Gloucestershire GL18 1DS - See How to find us
Telephone
Freephone: 0800 316 0897 Please note ALL calls may be recorded for training and/or monitoring purposes.
