21st September 2026
We’ve secured a new £20 million loan from Principality Building Society to invest in tenants’ homes and provide more affordable homes across Gloucestershire, Herefordshire and the surrounding areas. The funding will support our warmer homes programme. Through this work, we’re improving the energy efficiency of our homes, so they are warmer, more comfortable and take […]
15th September 2026
We’ve published our Annual Complaints Report, which explains what we’ve learned from complaints and the changes we’re making as a result. During 2025/26, we received 168 Stage 1 complaints and 46 Stage 2 complaints. This was an increase on the previous year. The feedback we received showed that the biggest issues for tenants were communication, […]
11th September 2026
Over the next couple of weeks, our colleagues will be calling some of our tenants to ask a few simple questions about what you need from us in the future. The calls are genuine, will take around five minutes, and are part of our work to develop a new corporate plan that will help shape […]
11th August 2026
We’re making changes to how we look after tenants’ homes, based on what tenants have told us matters most. Over the last year, we’ve worked with tenants to review our approach and understand how we can make planned maintenance clearer, fairer and more focused on each home. The review looked at how we decide when […]
17th July 2026
The government has announced that from 1 April 2028, Gloucestershire will move to a single unitary council. This will replace Gloucestershire County Council and all six district and borough councils including the Forest of Dean District Council. What’s changing? At the moment, different councils in Gloucestershire are responsible for different services. The government has decided […]
14th July 2026
Every year, we ask tenants how they feel about their homes and the services we provide. Your feedback helps us understand what we are doing well and where we need to improve. Tenant Satisfaction Measures, or TSMs, are a set of questions and performance measures used by all social landlords. They were developed by the […]
24th June 2026
Two Rivers Housing has received the highest possible grades from the Regulator of Social Housing (RSH) following an inspection in April. The Regulator carries out detailed inspections of social housing landlords around every four years. As part of the inspection, it speaks to tenants, Board members and senior leaders to understand how the organisation is […]
6th June 2026
Giving you the chance to influence our decisions and shape the services we provide is important. It helps us make sure that we are focusing on the things that matter to you and making the improvements that you want to see. It also helps make sure that tenants, like you, remain at the heart of […]
15th May 2026
Radon is a natural gas that comes from the ground. It’s usually found at very low levels and doesn’t cause a problem. In some areas, levels can be higher, so we monitor this and carry out testing as a precaution to help keep homes safe. Over the next few weeks, we’ll be carrying out a […]
12th May 2026
(11 – 15 May 2026) We’re carrying out routine valuation surveys in a small number of our homes between 11 May and 15 May 2026. We’ve asked independent surveyors, Jones Lang LaSalle (JLL), to visit some homes in our neighbourhoods. These surveys help make sure our homes are valued correctly and are part of the […]
© Two Rivers Housing 2026
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