20th February 2026
We’ve been working with tenants to help us understand how we can improve our services for everyone. One of the things you’ve told us is that sometimes we’re not flexible enough in the way we do things or that our policies don’t always consider the individual needs of you and your family or small adjustments […]
30th January 2026
Following a competitive tender process, we have awarded our new fleet contract to Days Rental. The contract was awarded after a detailed assessment of operational, legal, and performance requirements, in line with the Procurement Act 2023. As part of the final selection process, a group of our colleagues visited Days Rental’s site in Newport to […]
14th January 2026
Our chief executive, Hayley Selway will be stepping down in June 2026 to take on a major consultancy role that will support the wider housing sector. While Hayley is leaving us sooner than we would have hoped, she leaves us in a very strong position. We have a clear sense of direction and a strong […]
22nd December 2025
Imagine waking up to a letter telling you that you have to leave your home in two months. No explanation, no warning, just a letter through the post on a cold October morning. And then you realise the date you need to leave is Christmas Eve. That’s what happened to mum of two, Hannah who […]
3rd December 2025
We are pleased to announce that Emma Watkins has been appointed as our new Assistant Director of Neighbourhoods, a role created to help us be more present in our communities and better support our tenants. Emma has been part of Two Rivers Housing for more than 20 years. She joined us in 2003 as an […]
14th October 2025
Over the last 18 months, we’ve been listening to our tenants and working hard to improve our services and make the changes they want to see. In October, we launched our new corporate strategy – ‘Delivering #Twogether 2024-2027’, which set out what we are going to do over the coming years to deliver those improvements. […]
2nd October 2025
We’re committed to learning from complaints and using what our tenants tell us to improve our services and how we do things. As part of the Housing Ombudsman Complaint Handling Code, we must produce an Annual Complaints report. The report provides an overview of our complaints performance for the year and is published on our […]
29th August 2025
Our tenants told us that they wanted us to make improvements to how we manage repairs in their homes. So, earlier this year, we bought our repairs team back in house and closed our facilities management company Centigen FM. Since then, we’ve been looking at how we can reduce the back log of repairs, improve […]
22nd August 2025
The relaunched GHCP shows the power of working #Twogether for our communities The Gloucestershire Homes and Communities Partnership (GHCP) has released figures that show the impact its members have had across Gloucestershire in the last financial year. Made up of seven housing associations that manage more than 35,000 homes in Gloucestershire, the GHCP has invested […]
19th August 2025
Meet Adam, our new Assistant Director of Data and Technology who recently joined the Two Rivers Housing team. Adam will lead our data and technology team as we look to improve the way we use technology to help our teams deliver a great customer experience for our tenants. He joins us from Herefordshire based housing […]
© Two Rivers Housing 2026
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