Adam is determined to use technology to improve our services for tenants!

Meet Adam, our new Assistant Director of Data and Technology who recently joined the Two Rivers Housing team. Adam will lead our data and technology team as we look to improve the way we use technology to help our teams deliver a great customer experience for our tenants.

He joins us from Herefordshire based housing association Connexus, where he supported the team in merging multiple IT systems and improved their IT systems and processes to help them support tenants more effectively.  Before working at Connexus, he worked on international projects for Hi-Lex, a car parts manufacturer and Corrugated Technologies in San Diego California.

Our tenants have told us that our processes often feel ‘clunky’ and slow and that they’d like us to make improvements to make it easier for our team to make decisions and resolve things for them. By investing in technology to support our team we hope to streamline our processes and free up time for our frontline teams, so that they can spend their time working with tenants and doing the things that add real value to our communities.  

As part of our new corporate strategy – Delivering #Twogether 2024-2027 – we promised to review our approach to digital transformation and create a customer-focussed approach to IT and data. Adam will oversee this as we look to improve our systems and processes over the coming years.  

We asked Adam why he chose to join our team and what he’s looking forward to the most. He told us:

“I am really pleased to be part of an organisation that can make a real difference to its communities and am looking forward to being part of a community-based, local housing provider.

“For me technology is there to support the business – making it easier for our team to do the important things like supporting tenants, investing in our homes and getting out in our communities. I’m really looking forward to getting to know the team and working with them to improve our services and how we use technology to deliver for the thousands of families living in our homes.”